Hubdoc: Data Capture Software

Due to Xero’s increased security, it has stopped the standard fetch from working between the two. The product team is reviewing this and scoping what is hubdoc potential solutions. However, it will take time to build a direct fetch connection with Xero as the technology doesn’t currently exist.

This is happening for any provider that provides this service, not just Xero. We want to pivot our resources so we can focus on investing in direct connections and other Hubdoc areas that don’t have heavy technical constraints to provide better customer value in the long term. Hi Allan, unfortunately, banks and suppliers are increasingly restricting the ability to use standard fetch technology that isn’t a direct connection. This will diminish the performance https://www.bookstime.com/articles/accounting-for-artists of many of our Hubdoc standard fetch connections preventing us from providing a product experience that you have come to expect of Xero. So, though your standard fetch connection might still be working, it’s likely that in the future the reliability of the connection will be impacted. We want to pivot our focus to invest in direct connections and other Hubdoc areas that don’t have heavy technical constraints to provide better customer value in the long term.

How to import documents into Hubdoc

So we have made the difficult decision so that we can invest more in direct connections and other areas of Hubdoc that provides better customer value in the long term. However, we are listening to all the feedback that we are receiving so thank you for sharing your thoughts with us. Hi Robert, we’re so sorry to hear that you feel that we are falling down to keep up with technology.

• We hope you will see value in the product as we invest in other areas of Hubdoc to help support our customers.
• Hi Simon, thank you for getting in touch with us again – we’re happy to provide more information on your specific situation.
• The network is still growing, but you can register here to receive e-invoices in Xero.
• This has been a very difficult decision to make but unfortunately banks and suppliers are increasingly restricting the ability to use standard fetch technology that isn’t a direct connection.
• We have way to many documents to be fetched to resort to a manual process.

Please feel free to raise a case with our support team if you would like more information on your specific situation. Hi Holly, unfortunately with more banks and suppliers restricting the ability to use standard fetch technology that isn’t a direct connection, the performance of many of our Hubdoc standard fetch connection will start to diminish. We have not taken this decision lightly but we need to invest in direct connections and other areas in Hubdoc that don’t have heavy technical constraints to provide better customer value for you in the long term. We appreciate that this is disappointing and have shared your feedback with our product team. If you would like more information on how to continue to upload or email documents into Hubdoc – you may find this article helpful. Hi Christian, this has been a very difficult decision to make but unfortunately banks and suppliers are increasingly restricting the ability to use standard fetch technology that isn’t a direct connection.

What is Hubdoc and How Can Businesses Benefit From It?

And it doesn’t help our clients who have had to close their businesses or move to a bigger accounting system. It’s a shame you’re losing this feature , ‘Fetch’ is one of the more unique features in Hubdoc, that saves the pain of logging into a website and downloading the invoice and then dragging to Hubdoc. I’ve also tried Hubdoc several times, and the value proposition is poor. I echo your assessment of bank feeds in Xero; I’ve used many other SAAS that support bank feeds with relatively few issues (QBO, for one).

At Xero, we’ll always advocate for small businesses to have ownership of their data, so it can be used to create efficiencies in their business. And while we don’t know what the future may bring, we’ll continue to work closely with the banking industry to develop solutions that automate data entry and make life easier for you. You don’t have to chase documents at the end of the month, quarter, or year. All your financial documents are securely stored and managed from one place, giving your business peace of mind.

Data safety

So, we want to pivot our focus to invest in direct connections and other Hubdoc areas that don’t have heavy technical constraints to provide better customer value in the long term for you. Thank you for your comment and sharing your thoughts with us, which we have passed on to our product team. Hi Nikki, sadly – banks and suppliers are increasingly restricting the ability to use standard fetch technology that isn’t a direct connection so this will diminishes the performance of many of our Hubdoc standard fetch connections. This decision has been difficult but the increased restrictions will prevent us from providing a product experience that meets your expectations. If we continue to invest in keeping full product teams on a feature with technical constraints from external sources out of our control, we can’t pivot them into areas that provide more opportunity for value add.

Hi Sonia, Hubdoc will continue to help reduce the amount of manual data entry required by capturing information from bills and receipts and publishing it directly to Xero. Accounting and bookkeeping practices can use Hubdoc to save time chasing documents from clients, do less data entry, and check transactions against original documents. Xero provides resources to help practices set up Hubdoc for their own use, and easily onboard small business clients. Another way to receive invoices into Xero without manual data entry is via e-invoicing. This is currently available for Xero customers in Australia, New Zealand and Singapore and allows you to electronically exchange invoices between accounting software systems.

Hubdoc will continue to offer a range of features that you can benefit from. Hubdoc will continue to help reduce the amount of manual data entry required by capturing information from bills and receipts and publishing it directly to Xero. You can still download, take photos or scan documents, then upload them to Hubdoc. As a result, the performance has declined to a point where it no longer meets the needs of Xero or our customers.

I’m disappointed that you are removing the most important function in this application before having most of the direct connections complete. A more orderly process of transitioning from each fetch to its corresponding direct connection would have been more appropriate. I’m afraid this will likely be the final straw for our company’s use and we will move to your direct competitor. We have way to many documents to be fetched to resort to a manual process.

As our support team mentioned, the issue is complex and will take some time to be resolved. Our Product team are still working on it and we will share any information we have with you as soon as possible. Haha, funnily enough, they’ve scrapped the mentions of fetching documents from their website.